As the SyncSilo SDK (the configurator) is loaded from an external domain, this may cause issues with tracking prevention mechanisms and third party ad systems.
You can tell the plugin to host the SDK from a domain you control by supplying a proxy domain on the SyncSilo settings page. An example value could be:
syncsilo-api.[yourdomain.com]
For this to function, make sure you have set up a CNAME for the subdomain entered. As the target you should use:
cdn.syncsilo.com
For customers that have a hosting agreement with SyncSilo, we will set this up without charge. If you are hosting yourself, you should let us know when setting up the above. Unless you are using a service such as Cloudflare, we will need to obtain and configure a SSL certificate for this setting to function properly.
Steps (in order)
- Configure the CNAME record as mentioned
- Reach out to us to have us obtain a SSL certificate. Mention the CNAME you have set up.
- Configure the SyncSilo WordPress plugin (JS Proxy setting) to use syncsilo-api.yourdomain.com
Reach out to us if you have any questions.